Return Policy of a physical product (SATISFACTION GUARANTEE)
Our return policy is very simple:
If you're not happy with a purchase that you made on oneartphotography.com or direct purchase from ONE ART LTD for any reason, you can return it to us within 30 days of the order date. As soon as it arrives, we'll issue a full refund for the entire purchase price. Please note - One Art does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality. Digital downloads and on-demand products/prints are not obligate for returns and refunds.
If you've hesitated to purchase artwork online in the past, why not give us a try? You have nothing to lose!
To return your product, you should mail your product to One Art LTD, 2 Hillbeck Way, Greenford, UB6 8LT, United Kingdom
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over 75 GBP, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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